> For the complete documentation index, see [llms.txt](https://rwi-watches.gitbook.io/rwi-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rwi-watches.gitbook.io/rwi-docs/seller-terms-and-delivery-checklist.md). # Seller terms and delivery checklist Confirm the complete watch quotation, QC process, dispatch and transit estimates, replacement procedure and after-sales costs before ordering. Agree the total quotation, QC process, delivery stages and after-sales route in writing before those details become a problem. Keep the answers beside your selected configuration so the seller can see exactly which order they describe. ## Confirm the complete quotation Request the watch price, selected options, sizing or extra-link charges, shipping charge and any other stated fees. Record the currency and how long the quote is valid. If an option is advertised as included, make sure it appears in the written confirmation. Separate the factory or movement description from the seller's service promises. A specification label does not tell you what a particular seller will do if the agreed watch is unavailable or an issue appears after delivery. ## Understand the QC and replacement process Ask whether the quoted watch is available now, when the proposed unit's QC material will be supplied, and how long you have to review it. Confirm how to request more photographs and what happens when a visible mismatch needs correction. Before approving, ask whether the reviewed unit is the one that will be dispatched. If a substitution is proposed, request a new review of that unit. Save the final album and your approval together in the [order template](/rwi-docs/watch-order-and-qc-template.md). ## Separate the delivery stages | Stage | Question to confirm | | -------------- | --------------------------------------------------------------------------------- | | Preparation | When will the watch be available for QC? | | QC review | What information is supplied, and what happens if clarification is needed? | | Dispatch | How long after approval is the parcel expected to enter the carrier's possession? | | Transit | What is the estimate for the actual destination and shipping service? | | Tracking | What evidence confirms carrier acceptance, and how are delayed updates handled? | | Delivery issue | Which contact route and documentation should be used if something goes wrong? | A fictional quote might say “three days to dispatch” and “seven days in transit.” Those refer to different stages. Ask whether the figures are business or calendar days, when each period starts, and whether they are estimates or specific commitments. Keep the tracking number and carrier acceptance information separately. A supplied number is useful, but your record should also show what tracking event has actually occurred. ## Read the after-sales details Ask what is covered, for how long, and which exclusions apply. Confirm who receives the watch if it needs attention, who pays shipping in each direction, and what approval is required before another technician works on it. For an advertised water-resistance option, ask whether the price includes a test of the supplied unit and what record you receive. Keep the advertised offer, any test result and the seller's coverage terms distinct. The answers may affect both your option choice and how a later issue is handled. ## A message you can adapt “Please confirm the total quote for my selected configuration, whether the unit is available, and the expected QC and dispatch dates. For delivery to \[country], please state the transit estimate and shipping charge separately. Please also confirm the process for a QC mismatch, a substituted unit and an after-sales issue, including any return-shipping costs.” Replace the country placeholder in a private conversation. Keep customer names, full addresses, payment details and private correspondence out of a public copy of this handbook. ## After the watch arrives Compare the received configuration with the saved order. Record a specific discrepancy with the relevant photo or video and contact the seller through the agreed route. Keep the date and response alongside the order record so the follow-up remains clear. For a question about an RWI-listed offer, use the [RWI contact page](https://rwi.us.com/contact). This checklist supplies questions to ask; the answers must come from the seller handling the actual order. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://rwi-watches.gitbook.io/rwi-docs/seller-terms-and-delivery-checklist.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.